Solved: printer won't stop printing! - HP Support Community - 6937755

25 Aug.,2025

 

Solved: printer won't stop printing! - HP Support Community -

@tlc

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The "job" is coming from somewhere - the printer is following those instructions.  When the printer is switched on, the printer accepts input and starts printing.  This part is normal process.

Consider removing most, or even all, paper from the tray.

Track down the offending "job".

If you do not recognize the content at all, the print job may be the result of someone else sending job(s) to your printer.

The usual offending "suspects" include:

  1. Neighbors that have the wireless password to your network.
  2. Neighbors or strangers printing to your printer and there is no password required to access the network.
  3. A mobile device that is sending a job directly to the printer without interfacing with the computer.  This could be one of "your" devices or any local mobile device that has access to your wireless network.
  4. An ePrint job - likely from someone who has figured out your printer's address (and is not blocked from sending print jobs).
  5. Print-Spam, possibly from a Printing virus / malware as described in the recent news on the subject of people having printers "hacked".  This access, too, is perhaps a result of lax security on your network.

If you feel the print job is coming from one of you own devices, Restart everything, including any computers, phones, printers, or mobile devices, and your router.   

  1. Log out, switch off every device on the network.
  2. Switch on the router, wait for it to completely boot > Switch on the computer and log in.
  3. Switch on the printer - add a bit of paper to the tray, not more than (about) five sheets.
  4. Check. 
  5. Boot / Start devices (phones, mobile tablets) one at a time - check to see if the problem resurfaces after a particular device is booted.

If your printer has its own address, log into your HP Connected account, check your printer Settings > Verify that only "allowed" senders have access (as opposed to setting = "Anyone").  

HP Connected Login

Check your security settings. 

Reinforce security by changing passwords on the router itself, on the router configuration for your wireless network, on your network devices (mandatory after you change the network wireless password), check router logs.

Extra bits...

If you (still) feel the print job is being processed by the computer, you can switch on the print service log and check the output.  This is a bit more work. 

Read the information below, then decide whether to proceed. 

Important:  If the effort seems more than that for which you have interest or patience, ignore the suggestion.

Print Queue Management - Set up "Save a print job to reprint later"

In general, you set up the method to keep the jobs in the queue ahead of time.  This method requires that your user base (those people submitting print jobs) do not sabotage the print queue by removing entries -- this is a matter determined by Policy in your workplace.  (In other words, you must have a modicum of control over what people are doing).

Control Panel > icon view > Devices and Printers >

Right-Click on your Printer > Printer Properties>

(If necessary) Change Properties > Tab Advanced >

Select Keep printed documents > Apply > OK

Track print jobs in Event Viewer

How you track down the print job action depends on how your software reports the incident in the Event Viewer, whether you have remote access to the computer(s) in your work group, and your skill level in garnering the information you seek (manual look-and-see or write a script to gather the reports).

For example,

Enable the job log

Windows key + X > Event Viewer

Event Viewer > Applications and Services Logs > Microsoft > Windows > 

Scroll down > PrintService Right-Click Operational >Enable Log

Check the log for activity

Open the Event Viewer on the computer (from which the job was submitted

Open Applications and Services Logs > Microsoft > Windows >

scroll down, down > PrintService > Operational 

Check for print jobs

Sort the columns by "Task Category" > scroll down to items named "Printing a document"

Click on each job to see the details on that job (name of system and UserID)

Collect list of print jobs and save into a file

NOTE:  In the current context, this bit is optional and has no direct correlation to tracking what is going on in Print Services.

Click the mouse on the first entry in the collection of “Printing a document” events,

Scroll to the end of the “Printing a document” events entries,

Click and hold down the Shift key,

Click on the last entry you want in the “saved group”

Save the Data into a File or Event Log

Option 1 - Save and View Document

Under Actions (or tab Action) > Click Copy >

Open a blank document (for example Office Word) >

Insert the table or text data into the open document >

Save file as desired

Open document to view text data

Option 2 – Save and View Event Log Entries

Under Actions (or tab Action) > Click Save Selected Events >

Optional > Decide and click language display options >

Select a Folder in which you want to save the file and enter a Filename

Open Event Viewer > Open Saved Logs > Click on log to view

Check the log for documents / print jobs removed from the queue

 One of the details that can be checked includes when / if a job is "deleted".

NOTE:  In the current context, this bit is optional and has no direct correlation to tracking what is going on in Print Services.

Sort the columns by "Task Category" > scroll down to items named "Deleting a document"

Click on each job to see the details on that job (name of system and UserID)

Reference > Dragon Document 

Reprint a print job – save a job for reprinting later

From How-to-Geek

How to Create Your Own Windows Event Log Notification System

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

Dragon-Fur

@tlc

The "job" is coming from somewhere - the printer is following those instructions.  When the printer is switched on, the printer accepts input and starts printing.  This part is normal process.

Consider removing most, or even all, paper from the tray.

Track down the offending "job".

If you do not recognize the content at all, the print job may be the result of someone else sending job(s) to your printer.

The usual offending "suspects" include:

  1. Neighbors that have the wireless password to your network.
  2. Neighbors or strangers printing to your printer and there is no password required to access the network.
  3. A mobile device that is sending a job directly to the printer without interfacing with the computer.  This could be one of "your" devices or any local mobile device that has access to your wireless network.
  4. An ePrint job - likely from someone who has figured out your printer's address (and is not blocked from sending print jobs).
  5. Print-Spam, possibly from a Printing virus / malware as described in the recent news on the subject of people having printers "hacked".  This access, too, is perhaps a result of lax security on your network.

If you feel the print job is coming from one of you own devices, Restart everything, including any computers, phones, printers, or mobile devices, and your router.   

  1. Log out, switch off every device on the network.
  2. Switch on the router, wait for it to completely boot > Switch on the computer and log in.
  3. Switch on the printer - add a bit of paper to the tray, not more than (about) five sheets.
  4. Check. 
  5. Boot / Start devices (phones, mobile tablets) one at a time - check to see if the problem resurfaces after a particular device is booted.

If your printer has its own address, log into your HP Connected account, check your printer Settings > Verify that only "allowed" senders have access (as opposed to setting = "Anyone").  

HP Connected Login

Check your security settings. 

Reinforce security by changing passwords on the router itself, on the router configuration for your wireless network, on your network devices (mandatory after you change the network wireless password), check router logs.

Extra bits...

If you (still) feel the print job is being processed by the computer, you can switch on the print service log and check the output.  This is a bit more work. 

Read the information below, then decide whether to proceed. 

Important:  If the effort seems more than that for which you have interest or patience, ignore the suggestion.

Print Queue Management - Set up "Save a print job to reprint later"

In general, you set up the method to keep the jobs in the queue ahead of time.  This method requires that your user base (those people submitting print jobs) do not sabotage the print queue by removing entries -- this is a matter determined by Policy in your workplace.  (In other words, you must have a modicum of control over what people are doing).

Control Panel > icon view > Devices and Printers >

Right-Click on your Printer > Printer Properties>

You will get efficient and thoughtful service from CAIHONG.

(If necessary) Change Properties > Tab Advanced >

Select Keep printed documents > Apply > OK

Track print jobs in Event Viewer

How you track down the print job action depends on how your software reports the incident in the Event Viewer, whether you have remote access to the computer(s) in your work group, and your skill level in garnering the information you seek (manual look-and-see or write a script to gather the reports).

For example,

Enable the job log

Windows key + X > Event Viewer

Event Viewer > Applications and Services Logs > Microsoft > Windows > 

Scroll down > PrintService Right-Click Operational >Enable Log

Check the log for activity

Open the Event Viewer on the computer (from which the job was submitted

Open Applications and Services Logs > Microsoft > Windows >

scroll down, down > PrintService > Operational 

Check for print jobs

Sort the columns by "Task Category" > scroll down to items named "Printing a document"

Click on each job to see the details on that job (name of system and UserID)

Collect list of print jobs and save into a file

NOTE:  In the current context, this bit is optional and has no direct correlation to tracking what is going on in Print Services.

Click the mouse on the first entry in the collection of “Printing a document” events,

Scroll to the end of the “Printing a document” events entries,

Click and hold down the Shift key,

Click on the last entry you want in the “saved group”

Save the Data into a File or Event Log

Option 1 - Save and View Document

Under Actions (or tab Action) > Click Copy >

Open a blank document (for example Office Word) >

Insert the table or text data into the open document >

Save file as desired

Open document to view text data

Option 2 – Save and View Event Log Entries

Under Actions (or tab Action) > Click Save Selected Events >

Optional > Decide and click language display options >

Select a Folder in which you want to save the file and enter a Filename

Open Event Viewer > Open Saved Logs > Click on log to view

Check the log for documents / print jobs removed from the queue

 One of the details that can be checked includes when / if a job is "deleted".

NOTE:  In the current context, this bit is optional and has no direct correlation to tracking what is going on in Print Services.

Sort the columns by "Task Category" > scroll down to items named "Deleting a document"

Click on each job to see the details on that job (name of system and UserID)

Reference > Dragon Document 

Reprint a print job – save a job for reprinting later

From How-to-Geek

How to Create Your Own Windows Event Log Notification System

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

Dragon-Fur

11 Tips to Choose the Right Office Printers| MBE

Printers are an important asset for many businesses. Did you know that in , the market size for printers was valued at over $9 billion? Research shows that it could reach more than $13 billion by .

With millions of printers available readily, choosing an appropriate one for your office or business can be a tedious process. Even if you find the right office printers in Ireland, you have to be sure that it gives maximum return on investment.

While it is important to select a printer that completes all the jobs relating to document handling, you also don’t want unnecessary features. In this blog, we give you 11 tips for choosing suitable office or business printers. Go on and read ahead.

11 Tips To Choose Ideal Office Printers in Ireland

An ideal printer is frequently as distinctive as the individual or business using it, just like other modern technological products. There are numerous types of printers available in the industry today, ranging from straightforward machines to high-speed juggernauts.

While purchasing a printer, there is one crucial point to bear in mind: your long-term results. It will significantly impact the business. Here are the tips to help you choose suitable office printers in Ireland.

1. Know what features you need in a printer

As we mentioned before, there are endless options for printers for commercial purposes. Therefore, it’s important to know what features your company needs in a printer. We have listed down some of them for you-

  • Inkjet, smart tank, or laser printers

    While all of them have wonderful features, it all comes down to the company’s needs and cost. Inkjet printers merge the ink colours more perfectly than their laser printing rivals. They often have cheaper startup costs and create pictures of superior quality. Also, many are petite in build, making it easier for them to fit in office spaces.

    Laser printers have a high printing volume, which is good for offices, while inkjet is better for home use as it is slower and has calibration issues.

    Smart tank printers use both- ink and toner tanks to reduce replacement needs and offer a significantly more time and resource-effective print process. Tank solutions are perfect for small to semi-sized enterprises looking to streamline because they can produce thousands of printed pages. Weigh the pros and cons of each and then make a decision.

  • Monochromatic or colour

    Several printers print in colour more quickly than in black and white. A realistic, detailed depiction in colour takes more time to print on most machines. Colour printing, especially with pictures and photos exhibits greater intricacy than plain black text with a blank white area.

    Thankfully, the difference is often only a few. This disparity is also growing less with modern printers as technology advances. With whatever equipment you consider, look at both the dpi and ppm figures if you frequently generate coloured prints.

  • Single or multifunctional printer

    Do you intend to use the printer to scan and fax? A multifunction printer is better off if the needs go beyond simple printing tasks. Such office equipment offers to print, fax, and scan in a single device. An inkjet printer is an ideal option for your office if all you have to do is print.

  • Print volume

    Note the print volume before choosing the right one. If you need to print less than a ream (500 sheets) of paper each month, a laser printer is not necessary. Choose an inkjet printer if your organisation is small and prints fewer pages each month. A laserjet printer would be most useful if a large amount of printing is done.

  • Print speed 

    The speed of a printer is vital to the productivity of the company. The page rates of printers vary from 20 to well above 100 pages per minute. You might need to select an elevated alternative to prevent traffic jams based on your printing capacity and how many people depend on the machine.

    While looking for the greatest kind of printer, experts and business customers should constantly consider the ppm figures. You can return to other chores quickly the more pages there are.

2. Price

Budget is an essential factor when purchasing a copier for offices in Ireland. Industrial printers may be pricey assets, so doing your homework and analyzing various vendors and models can help you get the best deal available.

One may always argue that the price is what matters most when making a purchase. Obtaining value for your money is crucial in corporate settings where finances are quite limited.

3. Consider the industry

Some specific industries have distinctive printing needs. For instance, engineers, construction companies or architectural firms need large schematics and blueprints. It can only happen through high-resolution and wide-format printers. Whereas healthcare, law and marketing firms need production printers.

It offers high-resolution, speed output with finishing solutions like creasing, binding, folding, etc. These are more versatile, making it possible for booklets, fliers and posters. It also keeps up with enterprise-level organisations.

4. Size and space

We have often seen offices get cramped up due to large equipment. This is especially true for small companies. Cramped or crowded interiors can lead to lots of issues. You would rather not pick a printer that won’t fit in any of your office’s spaces.

Consider your installation area and how its dimensions or location may affect productivity before you start browsing for printers.

The effectiveness of your office may suffer if you choose a huge printer and have to put it in an awkward location. Fortunately, single-function and multifunction laser & inkjet printers come in small sizes to fit small offices.

So keep this factor in mind before purchasing office equipment in Ireland.

5. Safety

Our ecosystem and how we’re contaminating it are two of the most significant societal challenges. Even worse is the perception that a company is raising the flames by utilising ecologically harmful electrical equipment. Publicity will suffer, and your staff’s health will suffer as well.

Ensure that the industrial printers you purchase include components made of recyclable plastic and emit little noxious gas. Buy the perfect office copier in Ireland accordingly and make a safer surrounding for employees.

6. Ease of use

In any workplace, some people are adept at using technology, while others are less so. Take this into account when buying a printer. Everyone should be able to utilize it. The design should accommodate the least technological person rather than the most knowledgeable one.

The objective here is accessibility; make sure it is simple to log in, connect, and print without requiring users to go through several steps or understand complicated data.

7. Print capability

No matter how big or small a business is, ask a few questions, like how many papers will the copier hold. What page count is supported by its output trays? Can it manage different kinds of paper?

If the company generates extensive print jobs, you might want to think about investing in a more powerful printer with extra space for attached trays or greater capacity conventional trays. Talk about this with the best workplace copier supplier in Ireland and find your ideal match.

8. Brand reputation

The brand plays a huge role in the selection of a copier. While you can research the organisation’s equipment supplier in Ireland, studying a brand is different altogether. Some brands have high reputations and give premium quality results.

But there are several lesser-known brands too, that provide far better deals. Measure the pros and cons of all. Though, in the long run, you could find that a well-known brand’s dependability is less expensive.

9. Network connectivity

Several contemporary printers come equipped with a feature called cloud cover. It permits the business printer to connect with the entire team. It implies that users may connect to their PCs and send files from the printer.

As you do not need to purchase different printers for each workstation, this conserves time and money. Some machines provide wifi and Bluetooth connection for printing too. The supplier of office copiers may know better about it.

10. Security

With businesses that store sensitive data and move a lot of files, user access might be a problem. Make sure that the information is not exposed to external threats. The network connectivity is an essential part of printer security, which usually needs each person to sign in to their accounts and guarantee that data is safeguarded

The majority of contemporary commercial printers feature all these security measures. Thus, find a copier having strong security options for a safer business.

11. Sustainability and eco-friendly

A commercial printer’s durability is one thing you should look for in an office printer. Breakability is no exception to any electronic device. Several companies splurge massive amounts of money on maintenance and repair than purchasing a new one.

Current industrial printers are considerably more dependable, yet be sure to secure a decent guarantee when finalising the printer. Check reports to ensure it is not susceptible to damage.

Aim High With The Right Printing Solution!

With these tips, you can segregate what you need and don’t. Businesses need to find premium office copy machines in Ireland to stay efficient and organised. Munster Business Equipment is the one-stop printing solution in Ireland for you. With outstanding, sustainable and high-end services, you will get the finest printers here no matter the size or type of business.

For more information, please visit One Stop Printing Solution.